Information questions

Frequently Asked Questions

Will I receive the same product that I see in the picture?

Yes, you will receive the same product as shown in the picture, with slight variations in color or design due to the manufacturing process.

Where can I view my sales receipt?

You can view your sales receipt by checking your email for the order confirmation and receipt sent after your purchase. Additionally, you can log into your account on our website and navigate to the "Order History" or "My Orders" section, where you can find and download the receipt for your recent purchases. If you have any trouble accessing it, please contact our customer support team for assistance.

How can I return an item?

To return an item, please follow these steps:

  1. Contact Customer Support: Reach out to our customer support team via email at support@officialnoneofus.shop with your order number and reason for the return.

  2. Return Authorization: We will provide you with instructions for returning the item and a return authorization if applicable.

  3. Return the Item: Carefully package the item in its original condition and send it back to the address provided by customer support. You are responsible for the return shipping costs unless the item is faulty.

  4. Refund/Exchange: Once we receive the returned item, we will process your refund or exchange as per our return policy.

Will you restock items indicated as “out of stock?”

Yes, we may restock items that are indicated as "out of stock" depending on availability from our suppliers or production schedule. To stay updated on restocks, we recommend signing up for email notifications or checking the product page regularly. If you have a specific item in mind, feel free to contact our customer support team, and we can provide you with more details regarding restock timing.

Where can I ship my order?

You can ship your order to any valid shipping address you provide during the checkout process. We offer worldwide shipping, and you can enter your shipping address at checkout to confirm delivery options and charges. Please ensure the address is complete and accurate to avoid delays in processing or delivery. If you have any special shipping requests, feel free to contact our customer support team for assistance.

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